https://youtu.be/DlhzdoEpZPo Authored by: Juanita Coley Hey there! Welcome back to another episode of Tipsy Thursdays. This week, we’re diving into a topic that’s been buzzing

“We are still a Workforce Management company; we just have a bigger workforce to manage,” my absolute favorite response came from Dan Bodner as he

In a groundbreaking announcement at Enterprise Connect 2024, RingCentral, Inc. unveiled its latest innovation: RingEX, the rebranded flagship solution enriched with real-time AI capabilities under

As I reflect on Zoom Perspectives 2024 (Analyst event), the thought “Working Happy at Zoom Speed,” is what immediately comes to mind.” What does that

https://youtu.be/kLvYK1R7U0k Authored by: Juanita Coley Guest Interview: Napoleon Muisa Hey there, WFM folks, and welcome back to another episode of Tipsy Thursdays where we talk

At Enterprise Connect 2024, NICE revealed its groundbreaking CX AI solution, NICE Enlighten XM (Experience Memory), poised to redefine customer experience management. Leveraging cutting-edge Large

https://youtu.be/q3vaHRixsgQ Authored by: Juanita Coley Hey there, and welcome back to another episode of Tipsy Thursdays! I’m thrilled to have you join me as we

The recently concluded Enterprise Connect 2024 event served as a platform for Microsoft to unveil its latest innovations in business communication and collaboration tools. As

https://youtu.be/NUcpBCFWxAE Authored by: Juanita Coley Guest Interview: Chris Crosby Hey there, WFM folks! Welcome back to another episode of Tipsy Thursdays, where we talk about

In a groundbreaking move unveiled at Enterprise Connect 2024, Five9, renowned provider of the Intelligent CX Platform, has announced the launch of their newest offering:

https://youtu.be/9GLkcA94e7M Authored by: Juanita Coley Guest Interview: Tony Knight Hey there, WFM folks, and welcome back to another episode of Tipsy Thursdays where we talk

Authored by: Juanita Coley Guest Interview: Frank Smith Hey there, WFM folks, and welcome back to another episode of Tipsy Thursdays where we talk everything