To deliver standout customer and employee experiences, modern call centers need top-notch workforce management (WFM).
This means high-level performance in three key areas: Forecasting, Scheduling, and Real-Time Management.
Each requires a unique skill set, so an expert in one may not excel in others. Finding, training, and retaining specialized WFM talent can be costly and time-consuming, considering the performance impacts and learning curves analysts often encounter.
Improving Operations- Staff Augmentation
Harness SRC’s WFM Managed Services for cost-effective, immediate resourcing or staff augmentation. We cover all job functions, guaranteed to meet your performance metrics expectations. Trust us to be your go-to WFM provider, bringing value without the burden of maintaining internal resources.
Our WFM Managed Service Offerings:
Trusted by industry-leading brands
Solid Rock Consulting has a proven track record of driving success. See the logos of some of our esteemed customers, who have chosen us as their trusted partner in achieving workforce management excellence.
(Sacramento Municipal Utility District)
“she was able to guide us to solutions we were not sure would even exist and advised us on how to best utilize this new system.”
(Intraday Analyst Eastlink)
“Juanita has an innovative mind and is quick to assess a more efficient manner for completing tasks. She’s dedicated to efficiency. ”
(Sr. Vice President of Global Channel And Services Five9)
“We are proud to partner with Solid Rock Consulting to help businesses reimagine CX in this new era of contact center transformation. ”
Get In Touch With Us
If you’re interested in learning more about our services or have any questions, please don’t hesitate to reach out to us.