Solid Rock Consulting

Your One-Stop Hub for All Your Verint Training Needs.

Close the User Adoption Gap!

Solid Rock Consulting is a registered Verint Partner

Verint Training at SRC:

As an official Verint Partner, we at Solid Rock Consulting focus on Solution & Discipline. We’re experts in the discipline of WFM and the training of Verint’s products. We help you adopt your Verint solution strategically so that you realize results faster. 

Why work with us?

  • We are a trusted Verint education partner.
  • We train the full WFO suite of Verint products.
  • Many of our trainers have worked directly as users of the solution giving them real-world, hands-on experience. This allows for out-of-the-box use cases for training and configuration.
  • Many of our trainers have used other WFO solutions, making transitioning from one solution to the Verint solution a breeze. 
  • Our trainers collectively have over 50 years of training and consulting experience.

Verint Training Packages

Unleash your full potential with Verint’s Training Professional Service Hours! 

Workforce Management (WFM)

In two 4-day sessions, we empower WFM administrators to customize Verint's WFM solution to your company's specifics. Master tools for enhancing scheduling practices, such as request management, shift bids, and staffing profiles. Additionally, gain insights on driving adoption from an end-user's perspective.

Speech Analytics (SA)

Through two 4-day sessions, we coach speech analysts on harnessing Verint's Speech Analytics solution. Discover AI-generated root causes, trend analyses of spoken terms and phrases, and master the creation of 'Categories' to pinpoint special scenarios or hard-to-find calls.

Quality Monitoring (QM)

In a dynamic 3-day training, grasp key concepts like organizational structure, flags, forms, and inboxes. Master form building, mirror current QM practices using Verint's proprietary form designer, and understand how to utilize the tool from an end-user perspective.

Automated Quality Monitoring (AQM)

In our concise 1-day course, learn to configure rules in Form Designer for automated evaluation of agent performance during customer interactions, supplemented with practical use case examples.

Performance Management (PM)

A 2-day training diving deep into key Performance Management concepts including terminology, architecture, functionality, and integration capabilities. Gain skills in scorecard administration, navigation, and analysis of the scorecard application, along with the leverage of tools such as Coaching and eLearning that integrate seamlessly with the WFM/PM solution.

Desktop Process Analytics (DPA)

Dive into a 2-day course unraveling the facets of administration, application components like triggers and modules, and industry best practices. The training also unveils how to exploit the application's reporting functionality to quantify workload, uncover hidden capacity, or evaluate your organization's desktop activities.

Don’t just take our word for it

"We were switching over from using Aspect for over a decade. Juanita had previous knowledge of Aspect so she was able to understand where we were coming from and how to best get us to where we needed to be with Verint. Each day, she was able to guide us to solutions we were not sure would even exist and advised us on how to best utilize this new system."
Twyla White
Intraday Analyst
- National Telecommunications Company
"The 8-hour Verint Mini Training Pack was a revelation! It was such a time-efficient way to level up our team's skills. We loved the flexibility to include several team members in the same session. Can't wait for the next one!"
Jessica L.
Project Coordinator
- Large National Retailer
"Solid Rock Consulting's Verint Mini Training Pack was the perfect introduction to Verint for our team. The focused, customized training agenda gave us exactly what we needed. It's an invaluable resource for any organization utilizing Verint systems."
Daniel T.
WFM Director
– Large Energy & Utilities Company