Verint WFM – Notification Rules
In this Lunch & Learn, we will discuss how to configure the Verint system to automatically notify users when various WFM events occur.
We are a workforce management consultancy and Unified call center as a service firm helping you achieve your business objectives through a perfect blend of technology, people, processes, and solutions.
Trusted by Top Clients
The Preferred Workforce Management and Call Center as a Service (CcaaS) Partner
Maximize Your Call Center Performance
Research shows that 96% of consumers believe that great customer service builds trust. As consumer behavior and expectations change, it is important to be proactive in customer support and service. Our team offers both Unified Communications as a Service (UCAAS) and Contact Centre as a Service (CcaaS) technology and strategic planning to optimize call center performance.
Client saved $10 million in revenue
Workforce Management Strategy That Works
We recognize that every business has its own set of specific needs. That’s why we work with you to create a personalized WFM strategic plan that targets your business objectives and improves efficiency, employee satisfaction, and customer experience.
Driven by Process and supported by Technology
Leveraging technology, we suggest using Workforce Management Software to automate business processes and optimize resources for optimal business results. In today’s rapidly changing digital landscape and shifting consumer behavior, utilizing technology is essential to stay competitive.
Workforce Management Software need
Our Services
In the post-pandemic world, where remote work, cross-border hiring, and hybrid work models are becoming more common, it can be challenging for organizations to effectively manage and optimize their workforce. With extensive industry knowledge, we assist in identifying, acquiring, managing, and retaining top talent that aligns with your business needs.
Our expert WFM service offerings include:
The Preferred Workforce Management and Call Center as a Service (CcaaS) Partner
Our Methodology
We take a comprehensive approach to workforce management planning, putting your business’s specific needs at the forefront.
Our program or solution typically progresses through three phases:
2. A detailed and thorough analysis of your current WFM practices
3. Stakeholder views
What Sets Us Apart
Our clients often partner with us for the following competencies:
Happy Clients
Twyla White
(Sacramento Municipal Utility District)
“she was able to guide us to solutions we were not sure would even exist and advised us on how to best utilize this new system. ”
Mark Lee
(Intraday Analyst Eastlink)
“Juanita has an innovative mind and is quick to assess a more efficient manner for completing tasks. She’s dedicated to efficiency. ”
Andy Dignan
(Sr. Vice President of Global Channel And Services Five9)
“We are proud to partner with Solid Rock Consulting to help businesses reimagine CX in this new era of contact center transformation. ”
Latest Blogs
In this Lunch & Learn, we will discuss how to configure the Verint system to automatically notify users when various WFM events occur.
In this Lunch & Learn, we will discuss how to configure the Verint system to automatically notify users when a new interaction or evaluation is
Hey hey, hey, everyone! I’m delighted to bring you the insights and knowledge I garnered from the eagerly awaited ‘Nice Interactions – CX in the
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If you’re interested in learning more about our services or have any questions, please don’t hesitate to reach out to us.