Solid Rock Consulting

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In 2025, Your Customers Shouldn’t Still Be Waiting in Queue Because You Don’t Know How
Many People to Hire! People to Hire!

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Let’s be real—bad workforce planning is costing you money, frustrating your customers, and burning out your employees.

Bad Workforce Planning is Costing You

  • Wasted money due to inefficiencies
  • Frustrated customers from poor service levels
  • Burned-out employees struggling with imbalanced workloads

You're Guessing on Headcount & Scheduling

  • Unpredictable staffing leads to under or overstaffing
  • Service levels drop, impacting customer satisfaction
  • Employees feel frustrated due to mismatched schedules

Optimize Workforce Planning for Success

  • Data-driven headcount forecasting
  • Smart scheduling that aligns with actual demand
  • Happier employees, better service, and reduced costs
About Me
  • Let’s be real—bad workforce planning is costing you money, frustrating your customers, and burning out your employees.
  • You’re guessing on headcount requirements, and missing service levels.
  • Your schedules don’t match actual demand, leading to employee frustration and significant over under staffing!
About us

Let’s be real—bad workforce planning is costing you money, frustrating your customers, and burning out your employees.

You’re guessing on headcount requirements, and missing service levels.

Your schedules don’t match actual demand, leading to employee frustration and significant over under staffing!

We Can Fix That.

You’re guessing on headcount requirements, and missing service levels.

Your schedules don’t match actual demand, leading to employee frustration and significant over under staffing!

You’re barely scratching the surface of what it can do.

Why Solid Rock ?

We fix all of that. Workforce strategy isn’t what we do,   it’s WHO we are!

Don't take our word for it! See what our clients and partners are saying

5/5

She was able to guide us to solutions we were not sure would even exist and advised us on how to best utilize this new system. 

Twyla White

Sacramento Municipal Utility District

5/5

Juanita has an innovative mind and is quick to assess a more efficient manner for completing tasks. She’s dedicated to efficiency

Mark Lee

Intraday Analyst Eastlink

5/5

We are proud to partner with Solid Rock Consulting to help businesses reimagine CX in this new era of contact center transformation. 

Andy Dignan

Sr. Vice President of Global Channel And Services Five9

Whether you need better forecasting, smarter scheduling, or real-time adjustments that actually work. We design a Workforce strategy that works for YOU.

Choose your experience

No WFM Experience or Team

Start Here → Take our quick Staffing Confidence Assessment to find out where you're exposed and what it’ll take to build a strong WFM foundation.

Take Assessment

New WFM Team or Workforce Optimization Needed

Optimize Your Ops → Take the WFM: Go Beyond Assessment to see where your current strategy is falling short—and what to do next.

Take Assessment

Skip The Line and Speak Straight to Consultant

Know You Need Help? Skip the forms and jump straight into a strategy call with our team. We’ll get to the point—fast.

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