In today’s fast-paced world, combining purpose, people, and technology is key to achieving great results. A recent event showed just how powerful this mix
https://youtu.be/0Fmvbf6P8dE Authored by: Juanita Coley Guest Interview: Jay Silva Hey, hey, hey guys, and welcome to another episode of WFM Tipsy Thursdays! And we’re here
https://youtu.be/QVXt0VOiww8 Authored by: Juanita Coley Welcome back to another episode of Tipsy Thursdays, where we dive into the latest trends and insights that are all about
In today’s fast-paced work environment, where remote and hybrid work setups are becoming the norm, the need for seamless communication and collaboration tools has never
Authored by: Juanita Coley Guest Interview: Jenn Jones Hey, hey, hey guys and welcome to another WFM Tipsy Thursdays! In this week’s episode, we’re diving
Authored by: Juanita Coley Hey there fellow business owners, Juanita Coley here! So, let’s talk about a dilemma many of us face: handling customer communication.
https://youtu.be/0CZGRTl5txw Authored by: Juanita Coley Hey there, welcome back to another episode of Tipsy Thursdays! In this week’s episode, we’re diving into a question that
https://youtu.be/jI9q2toC5s4 Authored by: Juanita Coley Guest Interview: Matt Armbruster Welcome back to another episode of Tipsy Thursdays where we talk everything about WFM, EX and
Verint® has unveiled a groundbreaking solution to revolutionize contact center operations. The recent announcement at Enterprise Connect 2024 introduced the Verint TimeFlex Bot, a sophisticated
https://youtu.be/DlhzdoEpZPo Authored by: Juanita Coley Hey there! Welcome back to another episode of Tipsy Thursdays. This week, we’re diving into a topic that’s been buzzing
“We are still a Workforce Management company; we just have a bigger workforce to manage,” my absolute favorite response came from Dan Bodner as he
In a groundbreaking announcement at Enterprise Connect 2024, RingCentral, Inc. unveiled its latest innovation: RingEX, the rebranded flagship solution enriched with real-time AI capabilities under
