Contact Center
How to Choose the Right CX Metrics: A Strategic Approach
Customer Experience (CX) is at the forefront of business success today. But with so many metrics to choose from, how do you determine which ones
Solid Rock Blogs
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Expert Advice for BPO Partnerships: Why Workforce Management Should Be A Top Priority
Recently, I came across a question that caught my attention: “What’s the best advice you would give to someone just starting a BPO partnership?” This
Juanita Coley
Breaking Down Five9’s Analyst Briefing: What You Need to Know
Last week, Five9 held an analyst briefing that was nothing short of epic. Now, for those of us who might have missed it (I was
Contact Center
The Power of Purpose, People, and Technology Driving Results
In today’s fast-paced world, combining purpose, people, and technology is key to achieving great results. A recent event showed just how powerful this mix
Contact Center
What are the Key Characteristics of a Successful WFM Person?
https://youtu.be/0Fmvbf6P8dE Authored by: Juanita Coley Guest Interview: Jay Silva Hey, hey, hey guys, and welcome to another episode of WFM Tipsy Thursdays! And we’re here
Contact Center
AI and Cloud Migrations are upon us, and it impacts your CAREER
https://youtu.be/QVXt0VOiww8 Authored by: Juanita Coley Welcome back to another episode of Tipsy Thursdays, where we dive into the latest trends and insights that are all about