The RTA and Its Importance
Authored by: Juanita Coley Guest Interview: Dan Smitley Hey there, WFM folks! Welcome to another edition of Tipsy Thursday blog! Today, we’re diving into the
Authored by: Juanita Coley Guest Interview: Dan Smitley Hey there, WFM folks! Welcome to another edition of Tipsy Thursday blog! Today, we’re diving into the
https://youtu.be/HlGoWY8fksU Authored by: Juanita Coley Guest Interview: Jonathan Hall Hey there, WFM folks! In this edition of Tipsy Thursday blog, we’ll talk about ACW and
https://youtu.be/Tf24jjrmiVw Authored by: Juanita Coley Guest Interview: Allan Juarez Hey there, WFM Warriors! In this edition of Tipsy Thursdays, we’re delving into the dynamic world
https://youtu.be/HhLTkH3eruc Authored by: Juanita Coley Guest Interview: Todd Hixson Hey there, WFM warriors! In today’s Tipsy Thursday blog, we’re on a mission to unravel the
https://youtu.be/BBUJ0cTwevE Authored by: Juanita Coley Guest Interview: Sean Ilenrey Hey there, WFM warriors! In today’s Tipsy Thursday blog, let’s dive and explore how Workforce Management
https://youtu.be/vDvw_M87qdQ Authored by: Juanita Coley Guest Interview: Alec Bowman First of all, What is Forecasting? Before we delve deeply into the role of forecasting, let’s
https://youtu.be/-VQ5ttLvILg Authored by: Juanita Coley Guest Interview: Adrien Seldon What is FCR? FCR is an acronym for First Contact Resolution, a metric that businesses use
https://youtu.be/BfcsFVvTEl8 Authored by: Juanita Coley Guest Interview: Irina Mateeva ABN, the abbreviation for Abandon or Abandonment, holds significant implications for businesses, particularly in Workforce Management
https://youtu.be/MIdUUd9_-xM Authored by: Juanita Coley Guest Interview: Todd Hixson In the hustle and bustle of the business world, one term that often pops up, especially
https://youtu.be/e0HDAxPrCm8 Authored by: Juanita Coley In the fast-paced world of business and technology, ensuring a seamless and efficient relationship between service providers and customers is
https://youtu.be/mGJ8Fbgfkdc Authored by: Juanita Coley AHT, short for Average Handle Time, is a measurement or metric used to determine how long it takes an employee
Question: What are some effective strategies for boosting employee engagement? Thee Contact Center Whisperer Response: Employee Engagement Unleashed: Proven Strategies for Real Results! If you’ve