Contact Center
When Should a Company Start Considering WFM?
https://youtu.be/q3vaHRixsgQ Authored by: Juanita Coley Hey there, and welcome back to another episode of Tipsy Thursdays! I’m thrilled to have you join me as we
Solid Rock Blogs
Contact Center
Microsoft Unveils New UC Features at Enterprise Connect 2024
The recently concluded Enterprise Connect 2024 event served as a platform for Microsoft to unveil its latest innovations in business communication and collaboration tools. As
Contact Center
What is a KPI?
https://youtu.be/NUcpBCFWxAE Authored by: Juanita Coley Guest Interview: Chris Crosby Hey there, WFM folks! Welcome back to another episode of Tipsy Thursdays, where we talk about
Contact Center
Five9 Launches GenAI Studio: Revolutionizing the Contact Center with Customizable Generative AI
In a groundbreaking move unveiled at Enterprise Connect 2024, Five9, renowned provider of the Intelligent CX Platform, has announced the launch of their newest offering:
Contact Center
What is FTE?
https://youtu.be/9GLkcA94e7M Authored by: Juanita Coley Guest Interview: Tony Knight Hey there, WFM folks, and welcome back to another episode of Tipsy Thursdays where we talk
Contact Center
How to implement a Successful WFM Training Program
Authored by: Juanita Coley Guest Interview: Frank Smith Hey there, WFM folks, and welcome back to another episode of Tipsy Thursdays where we talk everything