https://youtu.be/-VQ5ttLvILg Authored by: Juanita Coley Guest Interview: Adrien Seldon What is FCR? FCR is an acronym for First Contact Resolution, a metric that businesses use
https://youtu.be/BfcsFVvTEl8 Authored by: Juanita Coley Guest Interview: Irina Mateeva ABN, the abbreviation for Abandon or Abandonment, holds significant implications for businesses, particularly in Workforce Management
https://youtu.be/MIdUUd9_-xM Authored by: Juanita Coley Guest Interview: Todd Hixson In the hustle and bustle of the business world, one term that often pops up, especially
https://youtu.be/e0HDAxPrCm8 Authored by: Juanita Coley In the fast-paced world of business and technology, ensuring a seamless and efficient relationship between service providers and customers is
https://youtu.be/mGJ8Fbgfkdc Authored by: Juanita Coley AHT, short for Average Handle Time, is a measurement or metric used to determine how long it takes an employee
Question: What are some effective strategies for boosting employee engagement? Thee Contact Center Whisperer Response: Employee Engagement Unleashed: Proven Strategies for Real Results! If you’ve
Miami, FL – October 2, 2023 Solid Rock Consulting, a trailblazing force in Workforce Management & contact center consulting, proudly announces its monumental collaboration with
Miami, FL – September 13, 2023 Solid Rock Consulting, a preeminent contact center consulting firm, is proud to announce its partnership with 8×8, Inc., a
Hey hey, hey, everyone! I’m delighted to bring you the insights and knowledge I garnered from the eagerly awaited ‘Nice Interactions – CX in the
A Beacon of Inspiration: Juanita Coley, CEO of Solid Rock Consulting, Emerges as a Finalist in the PropelHER Pitch Competition 2023 We are thrilled to
Yesterday I had the privilege and honor of speaking to a room full of extraordinary women! I went to Frisco, TX to deliver a message
Yesterday I had the privilege and honor of speaking to a room full of extraordinary women! I went to Frisco…
