https://youtu.be/0CZGRTl5txw Authored by: Juanita Coley Hey there, welcome back to another episode of Tipsy Thursdays! In this week’s episode, we’re diving into a question that

https://youtu.be/jI9q2toC5s4 Authored by: Juanita Coley Guest Interview: Matt Armbruster Welcome back to another episode of Tipsy Thursdays where we talk everything about WFM, EX and

Verint® has unveiled a groundbreaking solution to revolutionize contact center operations.  The recent announcement at Enterprise Connect 2024 introduced the Verint TimeFlex Bot, a sophisticated

https://youtu.be/DlhzdoEpZPo Authored by: Juanita Coley Hey there! Welcome back to another episode of Tipsy Thursdays. This week, we’re diving into a topic that’s been buzzing

“We are still a Workforce Management company; we just have a bigger workforce to manage,” my absolute favorite response came from Dan Bodner as he

In a groundbreaking announcement at Enterprise Connect 2024, RingCentral, Inc. unveiled its latest innovation: RingEX, the rebranded flagship solution enriched with real-time AI capabilities under