It’s not the “Great Resignation” rather the “Great VALUATION” employers should concern themselves with” Employers around the world are in dire straits trying to solve
WINTER HAVEN, FL – Solid Rock Consulting is a privately held, workforce management and consulting firm that has been helping businesses start, grow and scale
Juanita Coley: Hey, guys, and welcome to Call Center Chronicles. It is Juanita Coley here, again the founder of Solid Rock Consulting in show guests.
Juanita Coley: Hey guys. Welcome to call center Chronicles. We are on episode 6. We’ve been having some episodes and I’m super excited for our
Juanita Coley: Thank you so much for joining us here at Call Center Chronicles. I’m super excited about today’s guest, my mind is just super
Juanita Coley: Thank you so much Ebony for being with me today. Tell us a little bit more about yourself. Introduce yourself. Tell us more
Juanita Coley: Hey, guys, and welcome back to Call Center Chronicles. I’m super excited to have you with us here today. Man, we’ve been having
Juanita Coley: So, Joel, thank you so much for joining us here today. Tell us a little bit more about yourself. And what did you
Juanita Coley: Hey! We are in episode five, that is right. We’re in episode five and today we are talking through more of technology and
Juanita Coley: I can hear you better now. Yes. Orlando Haynes: Thank you so much for the opportunity. I feel fantabulous as well, if I
Dr. Tara Ruttley: I’ve loved space since probably I was in 3rd grade. I remember there were lots of spacewalks that I used to watch
Contact Center Quality Management (QM) is the systematic process used to track and analyze agent interactions (calls, emails, and chats) with customers to ensure that
