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What is Erlang?
Authored by: Juanita Coley Guest Interview: Umar Tariq Hey there, WFM folks! Welcome back to Tipsy Thursdays, where we talk everything about WFM, EX and CX!
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Innovation Without Disruption: Insights from Avaya’s Analyst Event
If you’ve been around the call center space for any length of time, Avaya is a name you’re likely very familiar with. I remember years
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WFM and QM: What are the Impacts?
https://youtu.be/GSXVc21QGvw Authored by: Juanita Coley Guest Interview: Chafik Abdellaoui Hey there, WFM folks! Welcome back to another exciting edition of Tipsy Thursdays, your go-to source
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What is ASA and can It Ever be Tooo Good?
https://youtu.be/gUINSnvYt9k Authored by: Juanita Coley Guest Interview: Derrick Staton Hey there, WFM folks, and welcome back to another episode of Tipsy Thursdays where we talk
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What is OCC and the Impacts to EX?
https://youtu.be/AYVWwa_pGxQ Authored by: Juanita Coley Guest Interview: Mark Williams Hey there, WFM folks! Welcome to another edition of Tipsy Thursdays, where we talk everything about
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What is CCaaS and how does It Impact your WFM Strategy?
https://youtu.be/hZlE2s3lwng Authored by: Juanita Coley Guest Interview: Manoj Bhatia Hey there, WFM folks! Welcome to another edition of Tipsy Thursdays, where we talk everything about