Solid Rock Consulting

Welcome to Call Center Chronicles

Call Center Chronicles is where we talk about all things related Call Centers while focusing on normalizing women in Contact Center leadership roles and in tech as a whole.

Call Center Chronicles goes beyond just being a show about call center technologies and operations; it’s a platform advocating for diversity and inclusion, particularly emphasizing the empowerment of women in leadership roles within the Contact Center and tech industries.


More than just a source of technical knowledge, Call Center Chronicles is at the forefront of championing diversity in the industry. We are passionately committed to empowering women, promoting their role in leadership positions in tech, and encouraging more inclusion in the call center arena.


Prepare to dive deep into call center operations, be captivated by our exciting industry leaders, be inspired by our women leaders, and join the conversation in driving change in the industry. Welcome to Call Center Chronicles, the future of call center discussions!

Meet Your Host – Juanita Coley 

Juanita Coley isn’t just the CEO of Solid Rock Consulting – she’s a dynamo of energy, a maestro of software knowledge, and the charismatic host of Call Center Chronicles. With her inimitable style and infectious enthusiasm, Juanita keeps the show entertaining while ensuring you gain valuable insights about the latest enterprise software.

Why Watch Call Center Chronicles 

  1. Advocacy for Women in Leadership: We’re committed to normalizing the presence of women in leadership roles within the Contact Center and the broader tech industry. We regularly feature women leaders, providing them a platform to share their insights and experiences.
  2. Inspiring Role Models: Our host, Juanita Coley, is not just an expert in the field but also an inspiring role model. As the CEO of Solid Rock Consulting, she proves that women can excel and lead in the tech industry.
  3. Diversity and Inclusion: By fostering a diverse and inclusive environment, we ensure a broader range of perspectives and insights. Our guests come from various backgrounds and share unique experiences, contributing to richer, more informed discussions.
  4. Educational and Empowering: Call Center Chronicles offers in-depth insights about call center operations and technology. However, we also focus on professional development, leadership, and other topics that are essential for those aspiring to advance their careers in this industry.
  5. Community Building: We’re more than a show; we’re a community. By engaging with Call Center Chronicles, you join a network of professionals, leaders, and enthusiasts who support and learn from each other.
  6. Championing Change: We don’t just talk about the current state of the industry. We aim to inspire and initiate change by showcasing progressive practices, innovative technologies, and pioneering leaders.

In essence, Call Center Chronicles is not just a show; it’s a movement. It’s about changing the narrative, breaking barriers, and creating a space where everyone, especially women, can thrive in the call center and tech world. Join us and be part of this exciting journey!

Join the Fun!

Are you ready to experience one of the best Contact Center shows on YouTube? Don’t miss out on any of the action, insights, or exciting guests!

Subscribe to Call Center Chronicles on YouTube today and dive into a world where technology and entertainment converge. Be part of a community that’s driving change, championing diversity, and reshaping the future of the call center industry.

Get In Touch With Us

If you’re interested in learning more about our services or have any questions, please don’t hesitate to reach out to us.