Solid Rock Consulting

WFM Support Services

Our WFM Support Services are uniquely designed to meet you where you are on your WFM Journey while excelling you and your organization to where you desire to be. 

We understand that not every individual or organization starts at the same place on their WFM journey which is why we have carefully curated 3 ways we support our WFM customers.

WFM Essential eCourse

A 40-hour self-paced program designed to support individuals interested in entering or transitioning to a Workforce Management role, as well as WFM leaders seeking to train their team on the fundamentals of WFM.

WFM Managed Services

Let us do the work for you! Our WFM Managed Services focusing on 3 core services; Forecasting, Scheduling, and/or Real-Time Adherence support. Have you already identified that Forecasting, Scheduling and/or RTA is a pain point for your organization and you just need an expert to FIX it NOW? Our WFM Managed services are for YOU! Our Managed Services allow your organization to focus on what it’s best at and get WFM expert support at the same time!

WFM Accelerator Consulting

Are you unsure what the pain point is for your organization but you aren’t meeting your service level goals? Are you getting pressure to expand and improve your CX strategies, but you aren’t sure how? Do you have a hard time understanding how WFM correlates to your CX, EX, and business growth goals? You need a team of experts that can bring your CX and EX strategies to life. You need “The WFM People” (™)


Hear from our satisfied clients who have partnered with Solid Rock Consulting to revolutionize their workforce management. Their success stories speak volumes about our expertise, dedication, and commitment to delivering exceptional results. Join our growing list of happy customers today!

“She was able to guide us to solutions we were not sure would even exist and advised us on how to best utilize this new system. ”
Twyla White
(Sacramento Municipal Utility District)
“Juanita has an innovative mind and is quick to assess a more efficient manner for completing tasks. She’s dedicated to efficiency. ”
Mark Lee
(Intraday Analyst Eastlink)
“We are proud to partner with Solid Rock Consulting to help businesses reimagine CX in this new era of contact center transformation. ”
Andy Dignan
(Sr. Vice President of Global Channel And Services Five9)

Trusted by industry-leading brands

Solid Rock Consulting has a proven track record of driving success. See the logos of some of our esteemed customers, who have chosen us as their trusted partner in achieving workforce management excellence.

Contact us today to schedule a consultation and take the first step towards unlocking the full potential of your workforce. Let Solid Rock Consulting empower your organization to deliver exceptional customer and employee experiences. Together, we’ll build a solid foundation for your success.