Miami, FL – October 2, 2023
Solid Rock Consulting, a trailblazing force in Workforce Management & contact center consulting, proudly announces its monumental collaboration with Zoom Video Communications, Inc., an all-in-one intelligent platform. This collaboration marks a pivotal moment in the contact center industry, a convergence of cutting-edge technology and unmatched domain expertise.
Zoom, renowned for its innovative suite of services, including Unified Communications as a Service (UCaaS), Contact Center as a Service (CCaaS), Meetings, Whiteboards, and more, has established itself as a powerhouse in the realm of communication. Zoom places people at the center, enabling meaningful connections, modern collaboration, and human innovation. Solutions such as team chat, phone, meetings, omnichannel cloud contact center, smart recordings, whiteboard, and more are seamlessly integrated into a single offering.
With its recent release of Zoom Contact Center, and Workforce Engagement Management (WEM) suite , Zoom has demonstrated a commitment to enhancing customer experiences.
The collaboration with Solid Rock Consulting takes Zoom’s capabilities to new heights. Solid Rock Consulting, often referred to as “The WFM People,” brings a wealth of industry-specific knowledge and a proven track record in optimizing contact centers WFM operations. This collaboration represents a meeting of minds, where technology and operational proficiency converge to reshape the future of contact center solutions.
Juanita Coley, CEO of Solid Rock Consulting, explains the significance of this relationship: “In today’s digital landscape, businesses have access to powerful tools like Zoom, but without expert guidance, they may struggle to harness their full potential. In the contact center world, we serve as that guiding hand, ensuring that businesses not only have the best technology but also the expertise to leverage it effectively.”
“At Zoom, we’re committed to forging impactful collaborations to deliver transformative Workforce Engagement Management solutions,” said Brandon Knight, Head of ZCX Channel and Ecosystem at Zoom. “Our collaboration with Solid Rock Consulting represents a significant milestone in this commitment, uniting cutting-edge technology with domain expertise for enhanced WEM solutions.”
This collaboration holds immense promise for a range of stakeholders:
- Technology Innovators: Zoom’s decision to team up with Solid Rock Consulting underscores the company’s commitment to delivering the highest level of customer experience. In an era where 87% of organizations consider customer experience improvements crucial, this alliance amplifies Zoom’s dedication to this pivotal metric.
- Business Pioneers: Businesses now have the opportunity to accelerate their journey to superior customer experiences, employee experiences, and overall business excellence. With Solid Rock Consulting’s expertise, the learning curve shortens, and the path to becoming a customer-centric brand becomes clearer. As Walker’s study suggests, by 2023, customer experience will overshadow price and product as the primary brand differentiator. The partnership between Zoom and Solid Rock Consulting empowers businesses to lead in this transformative era.
- Diversity and Inclusivity Advocates: This collaboration sets an inspiring precedent for Women and Minority-owned Businesses. Solid Rock Consulting’s forward-thinking approach in pursuing this relationship opens doors for other enterprises, particularly those owned by women and minorities, to engage in collaborations with industry leaders. This marks a noteworthy milestone, highlighting the expanding possibilities for diverse businesses to participate in transformative collaborations.
Beyond its operational implications, this relationship carries profound social and business significance. It symbolizes inclusivity and diversity, setting a precedent for aspiring entrepreneurs and established businesses alike.
The collaboration between Zoom and Solid Rock Consulting showcases the potential that diverse relationships hold in reshaping the business landscape and fostering a more inclusive future.
In essence, this goes beyond technical integration; it heralds a new era of enriched customer and employee experiences, two crucial factors that determine business success in today’s competitive landscape.
Solid Rock Consulting and Zoom embark on a journey to redefine the Contact Center as a Service landscape. By seamlessly integrating state-of-the-art technology with comprehensive operational knowledge, they equip businesses with the tools and skills needed to gain a distinctive competitive edge.
For more information about Solid Rock Consulting’s groundbreaking approach to Workforce Management, contact center consulting and their transformative partnership with Zoom, visit SolidRockCo.net
About Solid Rock Consulting: Solid Rock Consulting, known in the industry as “The WFM People,” is a pioneer in contact center consulting. They provide tailored solutions to include solution independent WFM Training and Development, WFM Solution Professional Services, and Solution Procurement. This is robust WFM support that empowers businesses to establish and sustain high-performing contact centers. Under the visionary leadership of CEO Juanita Coley, Solid Rock Consulting is redefining the standards of contact center performance.