Latest Upcoming Webinar

Upcoming Webinars

Verint WFM – Notification Rules

In this Lunch & Learn, we will discuss how to configure the Verint system to automatically notify users when various WFM events occur.

06/30/2023
1:00 pm

Verint QM – Notification Rules

In this Lunch & Learn, we will discuss how to configure the Verint system to automatically notify users when a new interaction or evaluation is available.

06/16/2023
1:00 pm

Verint WFM – Campaign Pooling

In this Lunch & Learn, we will discuss how to leverage campaign pooling which will allow you to utilize employees from one campaign on a secondary campaign based on the need of both campaigns.

05/25/2023
1:00 pm

Verint QM – The “Magic Checkbox”

In this Lunch & Learn, we will discuss a frequently overlooked QM configuration setting.

05/11/2023
1:00 pm

Join us for our next webinar

Verint “Multi-Channel Scheduling - Part 1" - Single Skill/Single Channel

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August 2023

Verint “Multi-Channel Scheduling - Part 1" - Single Skill/Single Channel

8/9/2023(Wednesday)

1:00PM - 2:00PM EST

In this Lunch & Learn, we will discuss Part 1 of a 3 Part series called Multi-Channel Scheduling. Part 1 will focus on Single Skill, Single Channel.

Verint “Multi-Channel Scheduling - Part 2 " - Work Queue Hopping

8/23/2023(Wednesday)

1:00PM - 2:00PM EST

In this Lunch & Learn, we will discuss Part 2 of a 3 Part series called Multi-Channel Scheduling. Part 2 will focus on Work Queue Hopping.

September 2023

Verint "Multi-Channel Scheduling - Part 3" - Dynamic Scheduling

9/6/2023(Wednesday)

1:00PM - 2:00PM EST

In this Lunch & Learn, we will discuss Part 3 of a 3 Part series called Multi-Channel Scheduling. Part 3 will focus on Dynamic Scheduling.

Verint WFM - Leveraging the Net Staffing Ribbon to Streamline OT and VTO Processes

1:00PM - 2:00PM EST

9/20/2023(Wednesday)

In this Lunch & Learn, we will discuss how to enable the net staffing ribbon for your agents to view, and streamline your overtime/VTO approval process, by only prompting agents to request OT/VTO in times of need based on your organization’s requirements.

October 2023

Verint PM - Recognizing the Coaching Workflow

1:00PM - 2:00PM EST

10/5/2023(Thursday)

In this Lunch & Learn we will explore the Performance Management Coaching Module and Identify the various workflows for completing and/or scheduling a Coaching session

*Verint WFM - Campaign Pooling

1:00PM - 2:00PM EST

10/19/2023(Thursday)

In this Lunch & Learn, we will discuss how to leverage campaign pooling which will allow you to utilize employees from one campaign on a secondary campaign based on the need of both campaigns.

November 2023

Verint Access Rights

1:00PM - 2:00PM EST

11/7/2023(Tuesday)

In this Lunch & Learn, we will discuss the foundation of Verint Access Rights, Role and Scope.