In this Lunch & Learn, we will discuss how to configure the Verint system to automatically notify users when various WFM events occur.
Latest Upcoming Webinar
Latest Upcoming Webinar
Latest Upcoming Webinar & Events
Verint QM – Notification Rules
6/21/2023 (Wednesday)
1:00PM – 2:00PM EST
In this Lunch & Learn, we will discuss how to configure the Verint system to automatically notify users when a new interaction or evaluation is available.
Juanita
( Founder & Ceo of Solid Rock Consulting)
Webinar by:
Upcoming Webinars
Verint QM – Notification Rules
In this Lunch & Learn, we will discuss how to configure the Verint system to automatically notify users when a new interaction or evaluation is available.
- 06/16/2023
- 1:00 pm
Verint WFM – Campaign Pooling
In this Lunch & Learn, we will discuss how to leverage campaign pooling which will allow you to utilize employees from one campaign on a secondary campaign based on the need of both campaigns.
- 05/25/2023
- 1:00 pm
Verint QM – The “Magic Checkbox”
In this Lunch & Learn, we will discuss a frequently overlooked QM configuration setting.
- 05/11/2023
- 1:00 pm
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Latest Upcoming Webinar & Events
Verint QM - Notification Rules
6/21/2023(Wednesday)
1:00PM - 2:00PM EST
In this Lunch & Learn, we will discuss how to configure the Verint system to automatically notify users when a new interaction or evaluation is available.
Verint WFM - Notification Rules
6/29/2023(Thursday)
1:00PM - 2:00PM EST
In this Lunch & Learn, we will discuss how to configure the Verint system to automatically notify users when various WFM events occur.
Verint WFM - Leveraging Auto Breaking
7/10/2023(Monday)
1:00PM - 2:00PM EST
In this Lunch & Learn, we will discuss Verint Auto-Breaking Rules create efficiency in the placement of shift events after a shift has been added or removed.
Verint WFM Class/Event Scheduler
7/19/2023(Wednesday)
1:00PM - 2:00PM EST
In this Lunch & Learn, we will discuss using the Class/Event optimizer to streamline scheduling calendar events.
Verint “Multi-Channel Scheduling - Part 1" - Single Skill/Single Channel
8/9/2023(Wednesday)
1:00PM - 2:00PM EST
In this Lunch & Learn, we will discuss Part 1 of a 3 Part series called Multi-Channel Scheduling. Part 1 will focus on Single Skill, Single Channel.
Verint “Multi-Channel Scheduling - Part 2 " - Work Queue Hopping
8/23/2023(Wednesday)
1:00PM - 2:00PM EST
In this Lunch & Learn, we will discuss Part 2 of a 3 Part series called Multi-Channel Scheduling. Part 2 will focus on Work Queue Hopping.
Verint "Multi-Channel Scheduling - Part 3" - Dynamic Scheduling
9/6/2023(Wednesday)
1:00PM - 2:00PM EST
In this Lunch & Learn, we will discuss Part 3 of a 3 Part series called Multi-Channel Scheduling. Part 3 will focus on Dynamic Scheduling.
Verint WFM - Leveraging the Net Staffing Ribbon to Streamline OT and VTO Processes
1:00PM - 2:00PM EST
9/20/2023(Wednesday)
In this Lunch & Learn, we will discuss how to enable the net staffing ribbon for your agents to view, and streamline your overtime/VTO approval process, by only prompting agents to request OT/VTO in times of need based on your organization’s requirements.
Verint PM - Recognizing the Coaching Workflow
1:00PM - 2:00PM EST
10/5/2023(Thursday)
In this Lunch & Learn we will explore the Performance Management Coaching Module and Identify the various workflows for completing and/or scheduling a Coaching session
*Verint WFM - Campaign Pooling
1:00PM - 2:00PM EST
10/19/2023(Thursday)
In this Lunch & Learn, we will discuss how to leverage campaign pooling which will allow you to utilize employees from one campaign on a secondary campaign based on the need of both campaigns.
Verint Access Rights
1:00PM - 2:00PM EST
11/7/2023(Tuesday)
In this Lunch & Learn, we will discuss the foundation of Verint Access Rights, Role and Scope.
Verint WFM - Notification Rules
1:00PM - 2:00PM EST
11/16/2023(Thursday)
In this Lunch & Learn, we will discuss how to configure the Verint system to automatically notify users when various WFM events occur.
Verint WFM Project Scheduling
1:00PM - 2:00PM EST
12/5/2023(Tuesday)
In this Lunch & Learn, we will discuss how to use project scheduling to address your scheduling needs for non-customer facing back-office activities that aren't volume driven.
Verint WFM - Excluding Intervals in the Tactical Forecast using Queue Analytics
1:00PM - 2:00PM EST
12/13/2023(Wednesday)
In this Lunch & Learn, we will discuss how to exclude intervals in the tactical forecast using the Queue Analytics feature to help remove intervals that don't apply to your forecast.
On-demand Webinars
4/26 L&L Webinar Link
Recorded on 04/26/2023
Verint QM Class / Leveraging Hierarchical View | Lunch & Learn | REPLAY
Recorded on 03/14/2023
Verint WFM Class / Event Scheduler | Lunch & Learn | REPLAY
Recorded on 02/27/2023