Solid Rock Consulting

Upcoming Webinars

Latest Upcoming Webinar & Events

Verint QM - Notification Rules

6/21/2023(Wednesday)

1:00PM - 2:00PM EST

In this Lunch & Learn, we will discuss how to configure the Verint system to automatically notify users when a new interaction or evaluation is available.

Verint WFM - Notification Rules

6/29/2023(Thursday)

1:00PM - 2:00PM EST

In this Lunch & Learn, we will discuss how to configure the Verint system to automatically notify users when various WFM events occur.

Verint WFM - Leveraging Auto Breaking

7/10/2023(Monday)

1:00PM - 2:00PM EST

In this Lunch & Learn, we will discuss Verint Auto-Breaking Rules create efficiency in the placement of shift events after a shift has been added or removed.

Verint WFM Class/Event Scheduler

7/19/2023(Wednesday)

1:00PM - 2:00PM EST

In this Lunch & Learn, we will discuss using the Class/Event optimizer to streamline scheduling calendar events.

Verint “Multi-Channel Scheduling - Part 1" - Single Skill/Single Channel

8/9/2023(Wednesday)

1:00PM - 2:00PM EST

In this Lunch & Learn, we will discuss Part 1 of a 3 Part series called Multi-Channel Scheduling. Part 1 will focus on Single Skill, Single Channel.

Verint “Multi-Channel Scheduling - Part 2 " - Work Queue Hopping

8/23/2023(Wednesday)

1:00PM - 2:00PM EST

In this Lunch & Learn, we will discuss Part 2 of a 3 Part series called Multi-Channel Scheduling. Part 2 will focus on Work Queue Hopping.

Verint "Multi-Channel Scheduling - Part 3" - Dynamic Scheduling

9/6/2023(Wednesday)

1:00PM - 2:00PM EST

In this Lunch & Learn, we will discuss Part 3 of a 3 Part series called Multi-Channel Scheduling. Part 3 will focus on Dynamic Scheduling.

Verint WFM - Leveraging the Net Staffing Ribbon to Streamline OT and VTO Processes

1:00PM - 2:00PM EST

9/20/2023(Wednesday)

In this Lunch & Learn, we will discuss how to enable the net staffing ribbon for your agents to view, and streamline your overtime/VTO approval process, by only prompting agents to request OT/VTO in times of need based on your organization’s requirements.

Verint PM - Recognizing the Coaching Workflow

1:00PM - 2:00PM EST

10/5/2023(Thursday)

In this Lunch & Learn we will explore the Performance Management Coaching Module and Identify the various workflows for completing and/or scheduling a Coaching session

*Verint WFM - Campaign Pooling

1:00PM - 2:00PM EST

10/19/2023(Thursday)

In this Lunch & Learn, we will discuss how to leverage campaign pooling which will allow you to utilize employees from one campaign on a secondary campaign based on the need of both campaigns.

Verint Access Rights

1:00PM - 2:00PM EST

11/7/2023(Tuesday)

In this Lunch & Learn, we will discuss the foundation of Verint Access Rights, Role and Scope.

Verint WFM - Notification Rules

1:00PM - 2:00PM EST

11/16/2023(Thursday)

In this Lunch & Learn, we will discuss how to configure the Verint system to automatically notify users when various WFM events occur.

Verint WFM Project Scheduling

1:00PM - 2:00PM EST

12/5/2023(Tuesday)

In this Lunch & Learn, we will discuss how to use project scheduling to address your scheduling needs for non-customer facing back-office activities that aren't volume driven.

Verint WFM - Excluding Intervals in the Tactical Forecast using Queue Analytics

1:00PM - 2:00PM EST

12/13/2023(Wednesday)

In this Lunch & Learn, we will discuss how to exclude intervals in the tactical forecast using the Queue Analytics feature to help remove intervals that don't apply to your forecast.

On-demand Webinars

4/26 L&L Webinar Link

Recorded on 04/26/2023

Verint QM Class / Leveraging Hierarchical View | Lunch & Learn | REPLAY

Recorded on 03/14/2023

Verint WFM Class / Event Scheduler | Lunch & Learn | REPLAY

Recorded on 02/27/2023

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