Employee Engagement Unleashed: Proven Strategies for Real Results!
Question: What are some effective strategies for boosting employee engagement? Thee Contact Center Whisperer Response: Employee Engagement Unleashed: Proven Strategies for Real Results! If you’ve heard me say it once you’ve heard me say it twice! Without an employee experience (EX) strategy your CX (customer experience) strategy is TRASH! I meant it then and I […]
Redefining Customer Experience: Insights from NICE Interactions – CX in the City Event
Hey hey, hey, everyone! I’m delighted to bring you the insights and knowledge I garnered from the eagerly awaited ‘Nice Interactions – CX in the City’ event that graced the vibrant city of New York. An eventful day it was, packed with sessions that reverberated with the energy and potential of the CX world. However, […]
Juanita Coley, PropelHER Pitch Competition 2023 Finalist
A Beacon of Inspiration: Juanita Coley, CEO of Solid Rock Consulting, Emerges as a Finalist in the PropelHER Pitch Competition 2023 We are thrilled to share the news that Juanita Coley, the trailblazing CEO of Solid Rock Consulting, has earned her place as a finalist in the esteemed 2023 PropelHER Pitch Competition. This prestigious event is celebrated for […]