https://youtu.be/DlhzdoEpZPo Authored by: Juanita Coley Hey there! Welcome back to another episode of Tipsy Thursdays. This week, we’re diving into a topic that’s been buzzing

“We are still a Workforce Management company; we just have a bigger workforce to manage,” my absolute favorite response came from Dan Bodner as he

In a groundbreaking announcement at Enterprise Connect 2024, RingCentral, Inc. unveiled its latest innovation: RingEX, the rebranded flagship solution enriched with real-time AI capabilities under

As I reflect on Zoom Perspectives 2024 (Analyst event), the thought “Working Happy at Zoom Speed,” is what immediately comes to mind.” What does that

https://youtu.be/kLvYK1R7U0k Authored by: Juanita Coley Guest Interview: Napoleon Muisa Hey there, WFM folks, and welcome back to another episode of Tipsy Thursdays where we talk

At Enterprise Connect 2024, NICE revealed its groundbreaking CX AI solution, NICE Enlighten XM (Experience Memory), poised to redefine customer experience management. Leveraging cutting-edge Large