Turn Technology Into
Transformation.
Technology alone doesn’t create results, alignment does. Solid Rock Consulting’s Professional Services help you configure, optimize, and adopt your WFM platforms so they actually deliver on the business outcomes you bought them for.
Turn Technology Into
Transformation.
Technology alone doesn’t create results, alignment does. Solid Rock Consulting’s Professional Services help you configure, optimize, and adopt your WFM platforms so they actually deliver on the business outcomes you bought them for.
Why This Stage Matters
Most organizations invest heavily in WFM software but never realize its full potential. That’s because configuration without discipline only gets you halfway.
Our Professional Services bridge the gap between vendor setup and strategic success, blending expert configuration with the WFM discipline that ensures adoption, optimization, and measurable impact.
You’ll move from: Having a tool → to using a tool → to mastering a system that drives results.
What’s Inside
🔍 Verint Health Check
A focused diagnostic engagement to assess how effectively your Verint environment is being utilized.
We identify performance gaps, process misalignments, and opportunities for automation or efficiency gains.
Includes:
✓ System utilization audit
✓ Data and process validation
✓ Improvement roadmap
✓ Quick-win recommendations
Results:
Clarity on what’s working, what’s not, and how to fix it.
⚡ Verint Mini
Need quick expert help without a long engagement? The Verint Mini gives you focused, 120-minute or half-day sessions with our consultants.
Perfect for small fixes, troubleshooting, or workflow guidance.
Examples of Mini Sessions:
✓ Schedule optimization review
✓ Forecast accuracy tuning
✓ Adherence dashboard setup
✓ Quick-win recommendations
Results:
Clarity on what’s working, what’s not, and how to fix it.
👩🏾🏫 Targeted Verint Training, Enablement & Configuration
Whether you’re onboarding new users or re-training your team, we provide custom Verint training that aligns with your business rules, data flows, and performance metrics.
Includes:
✓ Admin & end-user training
✓ Workflow configuration support
✓ Knowledge transfer documentation
⚙️ Verint ProMax™
Our flagship professional service for Verint customers ready to maximize their investment. We combine platform expertise with workforce strategy to ensure your system supports your goals—not the other way around.
Includes:
✓ Configuration & optimization aligned to business outcomes
✓ One-on-one consulting and SME guidance
✓ Hands-on training for admins, analysts, and leaders
✓ Documentation & best practice handoff
Results:
Higher adoption, cleaner data, and faster ROI.
Functionality, Not Frustration
Clients who partner with us on Verint adoption see measurable gains in both user satisfaction and operational outcomes—often achieving in 6 weeks what internal teams struggled with for 6 months.
You don’t just get a configured system. You get a system that works for your business.
TECO SUCCESS STORY
"We rolled out our new schedule, used as the authority for why the schedules were picked, and saved my team some some man hours, some people hours."
Matthew Ferguson Director of WFM, Tampa Electric
TECO SUCCESS STORY
