Equip.
Empower.
Execute.
Education is where knowledge becomes capability. Whether you’re new to workforce management or scaling a seasoned team, Solid Rock’s training programs help you master the discipline that drives performance, engagement, and profitability.
Don’t Just Learn WFM
Experience It.
At Solid Rock Consulting, we don’t do “sit and listen.” We believe transformation happens through real connection, collaboration, and conversation. Our Experiences put you in the room, with us, with industry peers, and with the future of CX.
Why This Stage Matters
Workforce Management
is more than scheduling, it’s a business discipline. And like any discipline, it requires structured learning, expert guidance, and intentional application.
Our Education programs teach the “why” behind the work, connecting data, forecasting, scheduling, and intraday management to real business outcomes.
Here’s where theory meets practice, and good WFM professionals become great.
You’ll move from: Understanding the concepts → to applying the frameworks → to owning the outcomes.
What’s Inside
🎓 Self-Paced Courses
Learn at your own pace with interactive lessons, real-world examples, and downloadable templates that make every concept immediately actionable.
Courses include:
WFM Fundamentals – Your introduction to workforce management: data, forecasting, scheduling, and intraday.
Capacity Planning 101 – Understand how to translate volume into staffing requirements with confidence.
BEST FOR: Emerging WFM leaders, analysts, supervisors, and CX professionals building WFM literacy.
🧑🏾🏫 Instructor-Led Programs
Go deeper with guided, cohort-style programs led by our senior consultants and WFM practitioners.
These programs combine classroom learning with hands-on application and certification.
Courses include:
WFM ProStart – Our signature certification program for professionals ready to implement best-in-class WFM practices.
Custom Corporate Training – Teams ready to elevate their skillset and align to business goals.
BEST FOR: Emerging WFM leaders, analysts, supervisors, and CX professionals building WFM literacy.
📘 Learning Resources & Certification Pathways
Each education path includes workbooks, assignments, and optional certification assessments designed to validate your growth and readiness.
You’ll walk away with: :
✅ Certified skill mastery
✅ Framework-based learning (CLEAR™, LCSR™, ACT™, D4™)
✅ Ready-to-use templates and tools
Graduates of Solid Rock Education programs consistently report:
Higher accuracy in forecasting and staffing
Greater confidence in explaining WFM’s business impact to leadership
Education at Solid Rock isn’t about information, it’s about insights and transformation.
Learn the Discipline
That Drives Performance.
Start with the course that matches your current stage—or bring us in to upskill your entire team.
Learn the Discipline
That Drives Performance.