Start with Connection.
Build on a Solid Foundation.
Every great CX and WFM strategy begins with access—to people, tools, and knowledge. The Solid Rock Community is where leaders, analysts, and operators gather to share best practices, get unstuck, and grow together.
Why This Stage Matters
Before implementing complex strategies or technology, you need clarity. SRC’s Community & Resources is designed to help you understand the “why” behind workforce management and contact center transformation. Here, you’ll gain access to templates, guides, and frameworks built by The WFM People™ who’ve done it in the field.
You’ll move from: Guessing → Knowing → Doing.
