Verint WFM – Notification Rules
In this Lunch & Learn, we will discuss how to configure the Verint system to automatically notify users when various WFM events occur.
Verint QM – Notification Rules
In this Lunch & Learn, we will discuss how to configure the Verint system to automatically notify users when a new interaction or evaluation is available.
Verint WFM – Campaign Pooling
In this Lunch & Learn, we will discuss how to leverage campaign pooling which will allow you to utilize employees from one campaign on a secondary campaign based on the need of both campaigns.
Verint QM – The “Magic Checkbox”
In this Lunch & Learn, we will discuss a frequently overlooked QM configuration setting.