Solid Rock Consulting

Authored by: Juanita Coley

Welcome back to another episode of Tipsy Thursdays, where we dive into the latest trends and insights that are all about EX, CX and Workforce Management.
Today, we will be talking about a topic that’s becoming increasingly relevant in today’s tech-driven world: AI and cloud migrations.

This shift is not just a buzzword; it’s a pivotal change that could significantly impact your career. If you don’t want to get stuck with solutions that don’t meet
your department’s needs, you must have a seat at the table when these decisions are made. Let’s explore how to ensure your voice is heard in this crucial transformation.

Understanding the Impact of AI and Cloud Migrations 

AI and cloud technologies are revolutionizing the way businesses operate. They promise enhanced scalability, improved data management, and better compliance and security measures. However, the transition is not always seamless, especially if the solutions chosen don’t align with the actual needs of the end users—people like you. 

The Disconnect Between Decision Makers and End Users 

One common issue is the gap between decision-makers and the end users. Often, decisions are made based on high-level needs like compliance or integration capabilities,
without considering the day-to-day requirements of the people who will be using these solutions. This can lead to scenarios where, despite having a robust system in place, employees are stuck performing manual tasks to compensate for features the system lacks.

The Importance of Asking the Right Questions 

To avoid this disconnect, it’s crucial to ask the right questions during the decision-making process. Here are some key questions to consider: 

  • How does this system handle data? Understanding data flow is essential. You need to know how data is collected, processed, and presented. 
  • What are the scalability limitations? Can the system grow with your needs, or will you be able to use only a fraction of its capabilities? 
  • How will this impact my current processes? Consider the practical implications on your workflow and daily tasks. 
  • What compensatory processes are needed? Identify any additional manual processes required to bridge the gaps left by the new system. 

Building Relationships and Staying Informed

To effectively participate in these decisions, it’s important to build relationships with the decision-makers in your organization. Understand their priorities and concerns,
and ensure they are aware of your department’s needs. This way, you can advocate for solutions that benefit everyone, not just the organization at a high level.

Navigating the Transition 

As businesses increasingly adopt AI and cloud solutions, understanding the nuances of these technologies becomes crucial. Here’s how you can stay ahead: 

  • Stay Updated on Trends. Regularly read up on the latest advancements in AI and cloud technologies. 
  • Enhance Your Skills. Take courses or certifications related to these technologies to understand their practical applications. 
  • Communicate Effectively. Be clear and concise when expressing your needs and concerns to decision-makers. 

AI and cloud migrations are reshaping the business landscape. To ensure these changes
benefit you and your department, you must have a seat at the table.
By asking the right questions, building strong relationships, and staying informed, you can help guide these decisions to align with your practical needs.
Remember, your input is valuable, and being proactive in these discussions can significantly enhance your career and day-to-day work life.

Want to explore more of this topic? Book a WFM Discovery Call HERE!

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Until next time. Go BE Great! Go Make Impact! 🙂 

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