VERINT LUNCH N’ LEARN
Tactical Tips to Unlock More ROI from Your WFM Tool
- Wednesday, July 23
- 1 PM EST
- Live on Zoom
You’re Using Verint — But Probably Not to Its Full Potential
Most teams only use 30–50% of what Verint can actually do.
The result?
- Bad forecasting inputs
- Low adoption
- Confusing configs
- Wasted features you’re already paying for
This isn’t just a tool problem.
It’s a performance, CX, and EX problem.
What You’ll Learn in 45 Minutes
- The 3 most common Verint system gaps—and exactly how to fix them.
- Why dirty data is wrecking your forecasts (and how to quickly clean it up).
- How to escape the inefficient copy/paste forecasting trap for good.
- Scheduling mistakes that lead to burnout and missed SLAs
- Our IACT™ Framework: a proven model to drive adoption + ROI
- Real transformation stories—what actually works, and why
Featuring a Live Fireside Chat
Hear directly from a Verint Mini client as they walk through:
- What wasn’t working
- What changed during their working session
- The results they saw after
It’s practical. It’s honest. It’s stuff your team can use right away.
🧠 Meet the IACT™ Framework
Identify
Audit maturity, data gaps, and business needs
Align
Connect Verint’s capabilities to business, CX, and EX goals
Configure
Customize Verint to real workflows
Train
Coach users with role-based, real-world training
This Session Is For You If…
- You inherited a messy Verint setup
- You’re still relying on copy/paste forecasting
- Scheduling gaps are burning out agents
- You know you’re under-using the platform
- You want fixes—not fluff
Real Results: TECO’s Story
“We didn’t need new software.
We needed to use what we already had—better.”
TECO’s results after a Verint Mini:
✔️ Clean configuration
✔️ Restored adoption + trust
✔️ Automated shift bids
✔️ SLAs back on track
Need help registering? Email us at contact@solidrockco.net or call +1 (863) 656-1152