Build Your CX & EX Strategy on a Solid Foundation
Wherever you are on the journey, from community to full WFM outsourcing. We’ll meet you there and build with you along the journey with proven discipline, clear frameworks, and measurable outcomes.
Our Services
Community & Resources
Start here. Get plugged into The WFM People™.
Join our free community and access practical tools, guides, checklists, and playbooks, that help you build momentum.
What you’ll find inside:
➛ Free WFM Community
➛ Guides, templates, and checklists
➛ WFM Go Beyond book & workbook (paid)
Experiences
Learn by doing, live, virtual, or hybrid.
Events that connect you with peers and put strategy into motion. From private leadership dinners to hands-on workshops and webinars, you’ll walk away with actionable next steps.
What you’ll find inside:
➛ Private CX & AI Leadership Dinners
➛ Webinars, roundtables & workshops
➛ CX Impact Tour stops
➛ Speaking & custom briefings
Education
Turn knowledge into capability.
Self-paced courses for quick wins and an instructor-led certification path for deep skill building. We teach the discipline, data, forecasting, scheduling, and intraday, the right way.
What you’ll find inside:
➛ WFM Fundamentals (self-paced)
➛ Capacity Planning 101 (self-paced)
➛ WFM ProStart – instructor-led certification program
➛ Learning paths & team enablement options
Professional Services
Vendor adoption—done right.
When you need specialists to configure, optimize, and drive adoption of your WFM technology stack, we step in with hands-on expertise.
What you’ll find inside:
➛ Verint ProMax professional services (configure, train, consult)
➛ Verint Health Check (platform-specific)
➛ Targeted enablement and best-practice setup
➛ Accelerated user adoption & measurable ROI
Strategic Development
Build the function. Align it to outcomes.
Discipline-focused programs that stand up, align, and mature your WFM organization—then hand it back to your team with playbooks, processes, and KPIs that stick.
What you’ll find inside:
➛ WFM Health Check (discipline/maturity)
➛ WFM Accelerator (12-week) – we stand up your WFM function and hand it off
➛ CX/EX alignment & KPI architecture
➛ Operating model, scorecards, and governance
WFM Outsourcing
The WFM People™, as your team.
When you want outcomes without the headcount, we run forecasting, scheduling, and intraday for you—seamlessly and under your brand.
What you’ll find inside:
➛ WFM Navigator (managed services)
➛ Dedicated forecasters, schedulers & RTA
➛ Command Center operations & reporting
➛ SLA-driven performance, continuous improvement
Trusted by CX and Operations leaders who want measurable impact, not just software setup. Wherever you are on the ladder, we’ll help you take the next confident step.
