Capacity Planning 101
Turn Your Forecasts Into Staffing Plans That Actually Work
This is where WFM becomes a business advantage.
You’ve built the forecast. Now what?
If you’ve ever stared at those numbers wondering how to turn them into a hiring plan that makes sense—or sat in a room with Finance trying to explain why you need more people—you’re in the right place.
This isn’t just another WFM session.
This is where strategy starts to click. Where you stop being reactive and start leading with data that Finance can’t ignore.
Here's what's happening:
- August 6
- 1 PM EST
- Live on Zoom
Turn forecasted volume into staffing plans that *make sense
No more guessing. No more "it depends." Just clear, actionable steps.
Model headcount without all the confusion
Simple frameworks that work in the real world—not just on paper.
Set shrinkage assumptions that hold up in the real world
Build credibility with assumptions that actually reflect your operation.
Budget for growth *without breaking the bank
Strategic planning that balances growth with fiscal responsibility.
Perfect for:
- Workforce Managers who need to connect forecasting to real staffing decisions
- CX Directors looking to tie WFM strategy to business outcomes
- Ops Leaders who want data-backed plans that Finance respects
- HR/Finance Partners ready to understand how WFM drives business results
What you'll walk away with:
- A simplified framework for capacity planning that you can use immediately
- Real-life examples of how to calculate staffing needs (no more black box math)
- How to build credibility with finance and leadership by using data-backed staffing plans
Because here's the thing:
WFM isn’t just a support function.
It’s a business driver.
And once you learn to speak strategy? You lead differently.
This is where forecasting meets reality. Where numbers become action. Where you stop explaining and start leading.
Ready to build something solid?
Register now and join us on August 6 at 1 PM EST.
We’re not just talking theory. We’re showing you how to make it real.
Plus — webinar attendees will unlock exclusive WFM tools & bonuses worth over $2,000. Details live during the session.
Presented by Juanita Coley
The Contact Center Whisperer
That WFM Girl