Solid Rock Consulting

We Fix Workforce Planning. Period.

Most companies believe they have a customer experience challenge but what they really struggle with is WFM—bad forecasts, staffing issues, and schedules that don’t match demand.

In Plain English.

Right People, Right Time, Right Strategy.

We help businesses determine HOW many resources (employees and/or AI) they need to efficiently serve their customers.

01

Fix. Optimize. Elevate.

We repair broken WFM processes and enhance the ones that already work.

02

From Tool to Asset.

We turn your WFM tool into a real business advantage—not just another system collecting dust.

03

Connect with us Today

Who We Help

Scaling with
Strategy

Contact centers & fast-growing businesses that need a real workforce strategy

WFM, Without the
Chaos

Ops leaders juggling WFM without a clear plan or dedicated team

Goodbye
Guesswork

Companies tired of overstaffing, understaffing, and unpredictable labor costs

The Bottom Line?

We help organizations and executives profitably achieve their customer experience (CX) goals without sacrificing employee experience (EX) through workforce management.

We don’t do fluff. We don’t sell ‘best practices’ that don’t apply to your business. We build real WFM strategies that actually work