Services

Wherever your WFM is today, we’ll meet you there.

From running your whole WFM function to training the team you already have. Pick the level of help you need.

Not sure where to start?

Start with where you are.

No WFM team, or supervisors doing it on the side WFM Navigator → A WFM team that isn’t getting results WFM Health Check → Running Verint, or choosing new technology Verint and technology →

WFM Navigator™ · Managed WFM

Your workforce management team, done with you or done for you.

We plug in a fully built WFM function, so you don’t have to hire, train or replace one. You get ownership, not “support”.

Forecast analyst Schedulers Intraday real-time analyst Account manager

Backed by senior WFM leadership and platform experts. Choose full outsource under your brand, or hybrid with your existing team.

Case study

59% 85%

Service level in less than 60 days.

“Within 60 days, we are hitting targets, making data driven decisions, and my managers are actually managing people again.”

Sabina O., Head of Customer Service, London Borough of Barking and Dagenham

Read the LBBD case study →

01 Align We define goals, metrics, governance and team expectations.

02 Deploy We take over forecasting, scheduling and intraday operations.

03 Optimise Weekly reporting and continuous improvement.

90-day guarantee No measurable improvement in 90 days? We work for free until there is.

Book a Navigator call Explore WFM Navigator

WFM Accelerator · 12 weeks

We build your WFM function, then hand it to you.

For leaders who want their own WFM team. We stand it up, align it to outcomes and leave you with playbooks, processes and KPIs that stick.

CX and EX alignment, KPI architecture Operating model, scorecards and governance A clean handover to your team

Talk to us about the Accelerator

WFM Health Check

Find out exactly what’s broken, and fix it with your own team.

A vendor-neutral review of how you forecast, schedule and manage the day, aligned to your business goals. It includes training in our four frameworks:

CLEARData management

LCSRForecasting

D4Scheduling

ACTIntraday

Start the Health Check

Verint and technology

Get the value you paid for from your WFM platform.

Verint ProMax professional services to configure, train and consult, plus a platform-specific Verint Health Check. Choosing new WFM or contact centre technology? We run vendor-neutral procurement.

Explore Verint services Ask about procurement

“Juanita Coley did an excellent job with our WFM training. She understood both the technology and, more importantly, how the system needed to work in a real operational environment.”

Eric A., Travel Inc · 5-star Google review

Education

Turn knowledge into capability.

WFM FundamentalsSelf-paced

Capacity Planning 101Self-paced

WFM ProStartInstructor-led certification

Browse courses →

Community and events

Learn with peers who do this every day.

Free WFM communityGuides and checklists

AI in the Wild dinnersInvite only

Webinars and workshopsLive and virtual

See upcoming events →

Not sure which fits? Let’s talk it through.

30 minutes. Straight answers. No sales script.

Book a Discovery Call