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Free 1-Hour Verint Lunch n Learn: Scheduling Hacks That Fix Coverage, Fairness & Chaos

Join Juanita Coley, Thee Contact Center Whisperer, for a practical session on getting more out of Verint’s scheduling tools — and fixing the coverage, fairness, and intraday chaos that hold back WFM success.
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The Problem

Scheduling in Verint can be one of your most powerful levers — but also one of the biggest headaches:
  • Coverage gaps even when forecasts look solid
  • Fairness complaints that frustrate agents and fuel attrition
  • Last-minute changes leading to constant intraday firefighting
  • Shrinkage miscalculations that throw off service levels
Grab Your Seat

What You’ll Learn in 60 Minutes

In this free, 1-hour Lunch n Learn, Juanita will share Verint scheduling tips and hacks you can apply right away, including:

  • How to use Verint’s optimization tools to close coverage gaps without adding headcount
  • Shift bids, swaps, and self-service features that balance fairness and flexibility
  • Smarter shrinkage strategies to build realistic schedules that actually hold
  • Intraday recovery hacks inside Verint that stabilize SLAs quickly
  • Underutilized Verint scheduling settings that save hours each week

Event Details

– When: Oct 8 2025, 1:00pm
– Where: Virtual (link sent after registration)
– Cost: Free
– Duration: 1 Hour

Register Now — Free 1-Hour Verint Lunch n Learn

Why Attend?

  • This session is designed for Directors of Workforce Management, Ops leaders, CX leaders, and resource planners who want to stop firefighting and start making Verint scheduling a true advantage.
  • This isn’t theory or fluff — it’s a strategy pit stop to give you clarity, confidence, and practical steps you can apply immediately.

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