We are proud to partner with Solid Rock Consulting to help businesses reimagine CX in this new era of contact center transformation.
The Customer Show, Melbourne
Are you a bold CX or WFM leader?
Then The Contact Center Whisperer wants to meet you in Melbourne!
🎤 Catch her live at the event!
Juanita will be presenting “The Future of WFM” — a must-attend session packed with practical insights and forward-thinking strategies to elevate your career and stay ahead of the curve.
đź“Ť Location: Omni Nashville Hotel, TN.
đź“… Date & Time: 4/23/2025 at 9:15 AM CST
Expect cutting-edge discussions, innovative solutions, and over 80 sessions crafted specifically for workforce management professionals — this isn’t your average conference.
Want to be interviewed by Juanita?
If you’re shaping the future of work, Juanita wants to feature you in her Leadership Interview Series. Don’t miss the opportunity to share your story and impact.
👉 Let’s connect in Melbourne. This is your moment.
Live WFM Events
Live Workforce Management (WFM) Events refer to real-time monitoring and decision-making activities carried out by WFM teams to ensure smooth and efficient operations. These events involve actively tracking agent performance, adjusting schedules, managing call volumes, and responding to sudden changes such as absenteeism, high call spikes, or system outages. The goal of Live WFM Events is to maintain service level targets.
WFM Coaching & Consulting
WFM Coaching & Consulting involves providing expert guidance and personalized support to enhance Workforce Management practices within an organization. Through coaching, WFM professionals are trained and mentored to improve their skills in forecasting, scheduling, real-time management, and data analysis. Consulting services offer strategic insights, process evaluations, and customized solutions to address operational challenges.
WEM Accelerator (Application Only)
The WEM Accelerator (Application Only) is an exclusive, fast-track development program designed to advance Workforce Engagement Management (WEM) capabilities within an organization. Tailored for selected participants, this program focuses on enhancing expertise in key WEM areas such as quality management, performance analytics, employee engagement, and coaching effectiveness.
Trailers For Future Episodes
Andy Dignan
Mark Lee
Juanita has an innovative mind and is quick to assess a more efficient manner for completing tasks. She’s dedicated to efficiency
Twyla White
She was able to guide us to solutions we were not sure would even exist and advised us on how to best utilize this new system.
Get In Touch With Us
If you’re interested in learning more about our services or have any questions, please don’t hesitate to reach out to us.