Solid Rock Consulting

Don’t Just Learn WFM

Experience It.

At Solid Rock Consulting, we don’t do “sit and listen.” We believe transformation happens through real connection, collaboration, and conversation. Our Experiences put you in the room, with us, with industry peers, and with the future of CX.

Don’t Just Learn WFM

Experience It.

At Solid Rock Consulting, we don’t do “sit and listen.” We believe transformation happens through real connection, collaboration, and conversation. Our Experiences put you in the room, with us, with industry peers, and with the future of CX.

Why This Stage Matters

WFM and CX

Transformation can’t happen in isolation. You need exposure, new perspectives, shared best practices, and space to see what’s possible. That’s what our Experiences deliver.

Each event is intentionally designed to move you from information to inspiration to implementation, helping you see how the discipline of Workforce Management drives business outcomes, employee engagement, and customer satisfaction.

You’ll move from: Knowing the theory → to seeing it in practice → to applying it with confidence.

What Our Partners Are Saying

What’s Inside

Private Leadership Dinners

Invite-only, intimate gatherings where CX and WFM leaders break bread and exchange real-world strategies. Hosted in partnership with leading vendors and thought leaders, these dinners are equal parts networking and strategy lab.

Recent topics:

“Capacity Planning 101”

“Verint Lunch n Learn: Forecasting”

“AI in the Wild” — Using AI to augment human performance

What’s Inside

Private Leadership Dinners

Invite-only, intimate gatherings where CX and WFM leaders break bread and exchange real-world strategies. Hosted in partnership with leading vendors and thought leaders, these dinners are equal parts networking and strategy lab.

Recent topics:

“Capacity Planning 101”

“Verint Lunch n Learn: Forecasting”

“AI in the Wild” — Using AI to augment human performance

Webinars &

Roundtables

Virtual sessions that bring together experts and practitioners across the globe. Interactive by design, every session delivers actionable insights and downloadable tools you can implement the next day.

Examples:

Intraday ACT™ Masterclass

Forecasting & Capacity Planning Bootcamp

WFM Strategy Sessions with Juanita Coley

CX Impact Tour

Our global tour of curated live events for CX, EX, and WFM transformation. Each stop blends keynotes, panel discussions, and networking designed to spark actionable change in your organization.

Tour stops include: London | Manila | Cape Town | and more.

Speaking &

Custom Workshops

Want to bring the experience to your team? We design private, in-house workshops or speaking engagements that blend leadership, strategy, and operational alignment.

Examples:

Executive Keynotes for Offsites

Custom WFM Framework Training (CLEAR™, LCSR™, ACT™)

Strategy Alignment Sessions

Our Experiences have helped hundreds of CX and WFM leaders move from tactical execution to strategic influence. Attendees consistently walk away saying, “I finally understand how to connect WFM to our business outcomes.”

When you attend a Solid Rock Experience, you don’t just gain knowledge, you gain momentum.

Experience the Difference.

Your next transformation starts with one powerful conversation. Whether virtual, in-person, or hybrid, our experiences will expand your perspective and energize your strategy.