Thinking About Hiring a Workforce Planning Leader? Read This First.
👀 A lot of CX and Ops leaders are trying to hire for workforce planning right now…
- Most execs aren’t exactly sure what the role is supposed to do
- Your structure might not actually support the hire’s success
- And you're probably not even sure what “good” looks like when it comes to workforce planning
This isn’t a pitch.
It’s a reset session—and a rare opportunity to get clear before you make the wrong hire, or build the wrong structure.
👀 A lot of CX and Ops leaders are trying to hire for workforce planning right now…
- Most execs aren’t exactly sure what the role is supposed to do
- Your structure might not actually support the hire’s success
- And you're probably not even sure what “good” looks like when it comes to workforce planning
This isn’t a pitch.
It’s a reset session—and a rare opportunity to get clear before you make the wrong hire, or build the wrong structure.
What You’ll Actually Walk Away With
- The 4 pillars of modern workforce planning: Data, Forecasting, Scheduling, and Intraday Management
- The 3 metrics every business—startup, enterprise, BPO—must master
- What workforce planning has to do with them (and how to connect the dots)
- How to lead WFM—even if you’re not a spreadsheet wizard or tech-heavy team
- A practical structure that supports results and people
This isn’t a 90-minute magic trick.
You won’t leave with all the answers—
But you will leave with the right questions and a clearer path forward.
This Session Is For You If...
- You’re a CX, Ops, or Support leader hiring—or thinking about hiring—for WFM
- You’re already leading workforce planning but feel unclear on what “great” looks like
- You’re trying to drive performance but your team is stuck in reactive mode
- You want to be taken seriously by execs (without needing a forecasting PhD)
This isn’t about tools. It’s about clarity, outcomes, and strategy.
Meet Your Host
CEO of Solid Rock Consulting | “The Contact Center Whisperer”
Juanita has built workforce systems for brands like Walgreens and Optum. She’s been named a Top 25 Thought Leader in WFM and is known for her blunt, human-first approach to operational leadership.
Event Details
📅 Date: Wednesday, July 9, 2025
⏰ Time: 1:00 PM EST / 10:00 AM PST
🕐 Duration: 60 minutes
📍 Where: Zoom (Live)
🎥 Replay: Yes (sent to all who register)
What You’ll Actually Walk Away With
Thinking About Hiring a Workforce Planning Leader? Read This First.
Join Juanita Coley for a no-fluff webinar on how to structure workforce planning that actually works—whether you’re scaling, hiring, or just trying to make sense of the chaos.
- The 4 pillars of modern workforce planning: Data, Forecasting, Scheduling, and Intraday Management
- The 3 metrics every business—startup, enterprise, BPO—must master
- What workforce planning has to do with them (and how to connect the dots)
- How to lead WFM—even if you’re not a spreadsheet wizard or tech-heavy team
- A practical structure that supports results and people
This isn’t a 90-minute magic trick.
You won’t leave with all the answers—
But you will leave with the right questions and a clearer path forward.
No Fluff. Just Facts.
🛠️ We’re breaking down:
✔️ The 3 metrics every business needs to get right
✔️ How workforce planning impacts every one of them
✔️ How to show up as a leader, even if you’re still learning the mechanics
This is the reset you didn’t know you needed.
No slides full of buzzwords. No pitch. Just real talk and tactical insight.
Reserve Your Spot
🎯 Session drops July 9
Waitlist is open. Save your seat now:
FAQs
Is this really free?
Yes. No upsell. No catch. Just register to attend or get the replay.
Will I learn something even if I’m new to WFM?
Absolutely. Whether you’re just getting started or rebuilding from scratch, this is for you.
Will it be recorded?
Yes! All registrants will receive a replay link after the session.