We are proud to partner with Solid Rock Consulting to help businesses reimagine CX in this new era of contact center transformation.
CCW ASIA, Singapore
Are you attending CCW Asia in Singapore?
Then you need to connect with The Contact Center Whisperer — Juanita is coming your way!
Date: 4/23/2025 Time: 9:15 AM CST. Location : Omni Nashville Hotel, TN.
As part of her global CX Impact Tour, Juanita will be at CCW Asia to speak, connect, and spotlight the voices shaping the future of workforce management. She’ll be sharing powerful insights in her session, “The Future of WFM” — and trust us, you don’t want to miss it.
📍 Location: Omni Nashville Hotel, TN.
📅 Date & Time: 4/23/2025 at 9:15 AM CST
Juanita will cover everything you need to know to take your WFM career to the next level — trends, tools, and strategies to help you lead in the evolving world of work.
With dozens of sessions tailored to CX and WFM professionals, CCW Asia is the place to grow, connect, and lead.
Want to be featured in Juanita’s Leadership Interview Series?
If you’re a standout CX or WFM leader attending CCW Asia, Juanita wants to hear your story. Book time to meet with her onsite and join the global conversation on the future of work.
👉 Let’s meet in Singapore and make an impact.
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Juanita Coley, CEO and Founder, Solid Rock Consulting
With over 14 years of industry experience, Juanita has become a Contact Center & WFM trainer, speaker and facilitator. Coupling her talent and experience with her skillset and passion, Juanita brings new efficiencies and optimizations to corporations and household brand. In 2018, she published her first book “The Corporate Playbook” a guide to empower corporations with effective strategies to engage and educate their teams on the workforce management model. In 2022, she released her second book, “From The Ground Up: Navigating Call Center & Tech Careers.” Juanita created the C.E.O. plan, a program designed to provide resources on leadership, tech and workforce management opportunities through her company Solid Rock Consulting.
Andy Dignan
Mark Lee
Juanita has an innovative mind and is quick to assess a more efficient manner for completing tasks. She’s dedicated to efficiency
Twyla White
She was able to guide us to solutions we were not sure would even exist and advised us on how to best utilize this new system.
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If you’re interested in learning more about our services or have any questions, please don’t hesitate to reach out to us.